Britsino Privacy Policy | Data Protection & Cookies

Privacy Policy

At Britsino, protecting your personal data is something we take seriously. This policy explains what information we collect, why we collect it, and how we keep it safe when you use our platform. We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable data protection law.

1. Nature and scope of personal data collected

When you register an account with us, we collect a range of information needed to open and manage your profile. This includes details you give us directly, information generated through your use of our services, and data collected automatically through your device.

The categories of data we collect include:

Identity details such as full name, date of birth, and government-issued identification
Contact information including postal address, phone number, and registered details
Financial data such as payment card details, banking information, and transaction history
Account activity including login history, game preferences, and wagering behaviour
Technical data such as IP address, device type, browser information, and geolocation
Communication records from support interactions, emails, and live chat sessions

2. Purposes and objectives of data processing

To process your payments, verify your identity, and deliver the services you have signed up for, we rely on personal data at nearly every stage of your account lifecycle. Our legal basis for processing varies depending on the activity, covering contractual necessity, legal obligation, legitimate interest, and consent where required.

We use your data for the following purposes:

Creating and managing your player account
Verifying your identity and age in line with licensing requirements
Processing deposits, withdrawals, and other financial transactions
Preventing fraud, money laundering, and unauthorised account access
Delivering customer support and responding to enquiries
Personalising promotions, bonuses, and game recommendations
Meeting regulatory and reporting obligations under our licence

3. Security measures and technical integrity

We apply industry-standard encryption, firewalls, and access controls to protect personal data from unauthorised access, loss, or misuse. Our systems undergo regular security reviews, and access to sensitive data is restricted to employees who need it to perform their role. Payment details are handled through secure, PCI-compliant channels so your financial information is never stored in an unprotected format.

We want to be clear about who we share your data with and why. We do not sell personal data. Information is only shared where necessary to run our platform, meet legal obligations, or deliver the services you expect from us.

We may share data with the following categories of third parties:

Payment processors and banking partners to handle transactions
Identity verification providers for age and KYC checks
Regulatory bodies and law enforcement where legally required
IT and hosting providers who support our technical infrastructure
Marketing and analytics partners, subject to your consent preferences
Fraud prevention and anti-money laundering agencies

When you visit our platform, we use cookies and similar technologies to keep your session secure, remember your preferences, and understand how our services are used. Some cookies are essential for our platform to function correctly, while others support analytics and personalised content.

You can manage cookie preferences through your browser settings at any time. Disabling certain cookies may affect how parts of our platform perform, though core account and payment functions will remain available.

6. Data retention period

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy. Account and transaction records are typically kept for a minimum period required under anti-money laundering and licensing regulations, after which data is securely deleted or anonymised unless a longer retention period is required by law.

7. User rights over their data

Your data belongs to you, and GDPR gives you specific rights over how it is used. We are committed to honouring these rights promptly and without unnecessary obstacles.

You have the right to:

Access the personal data we hold about you
Request rectification of inaccurate or incomplete information
Request erasure of your data, subject to legal retention obligations
Object to certain types of processing, including direct marketing
Request data portability in a structured, commonly used format
Withdraw consent at any time where processing relies on consent

8. International data transfers

Under GDPR, transfers of personal data outside the UK and European Economic Area are only permitted where adequate safeguards are in place. Where our service providers are located in other jurisdictions, we rely on recognised transfer mechanisms such as standard contractual clauses to ensure your data remains protected to the same standard.

9. Privacy policy updates

We want to be clear about how this policy may change over time. We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated through our platform, and the updated version will always carry a revised effective date.

10. Contact information

Britsino operates under a licence issued in Curaçao, licence number 8048/JAZ. If you have questions about this Privacy Policy or wish to exercise any of your data protection rights, our support team is available through the contact channels listed on our platform. We aim to respond to all privacy-related requests within the timeframes set out under applicable data protection law.

Gambling should always be an enjoyable form of entertainment, never a way to solve financial difficulties. If you feel your gambling is becoming a problem, free and confidential support is available through GamCare on 0808 8020 133. Britsino is intended for use by individuals aged 18 and over only.